Refund policy
30-Day Return Policy
We offer a 30-day return policy, which means you can request a return within 30 days of receiving your item.
We offer a 30-day return policy, which means you can request a return within 30 days of receiving your item.
Return Conditions
To be eligible for a return, your item must be in the same condition as when you received it: unworn, unused, with tags, and in its original packaging. You must also provide the receipt or proof of purchase.
To be eligible for a return, your item must be in the same condition as when you received it: unworn, unused, with tags, and in its original packaging. You must also provide the receipt or proof of purchase.
How to Initiate a Return
To start a return, please contact us at mailto:970861833@qq.com. Please note that returned items must be sent to the following address:
To start a return, please contact us at mailto:970861833@qq.com. Please note that returned items must be sent to the following address:
If your return is accepted, we will send you a prepaid return shipping label along with instructions on how and where to ship your package. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon delivery. If you receive defective, damaged, or incorrect items, contact us immediately so we can assess and resolve the issue.
Please inspect your order upon delivery. If you receive defective, damaged, or incorrect items, contact us immediately so we can assess and resolve the issue.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care products (such as beauty items). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please contact us.
Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care products (such as beauty items). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to get the item you need is to return your current item and, once the return is approved, place a new order for the desired product.
The fastest way to get the item you need is to return your current item and, once the return is approved, place a new order for the desired product.
EU 14-Day Right of Withdrawal
Notwithstanding the above, if the item is shipped to an EU member state, you have the right to cancel your order or return the item within 14 days for any reason. As stated earlier, the item must be in the same condition as received: unworn, unused, with tags, and in its original packaging. You must also provide the receipt or proof of purchase.
Notwithstanding the above, if the item is shipped to an EU member state, you have the right to cancel your order or return the item within 14 days for any reason. As stated earlier, the item must be in the same condition as received: unworn, unused, with tags, and in its original packaging. You must also provide the receipt or proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that your bank or credit card company may require additional time to process and post the refund.
Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that your bank or credit card company may require additional time to process and post the refund.
If you have not received your refund within 15 business days after approval, please contact us at mailto:970861833@qq.com.
